Frequently Asked Questions
Find answers to common questions about ordering Easter baskets, shipping, and our products.
When should I order my Easter basket to ensure delivery before Easter?
We recommend ordering at least 7-10 days before Easter Sunday to ensure on-time delivery. During peak Easter season, shipping carriers may experience delays, so earlier is always better. You can select your preferred delivery date at checkout.
Do you ship perishable items? How do you keep them fresh?
Yes! Our gourmet treats and chocolate items are shipped with appropriate cold packs and insulated packaging when needed. We monitor weather conditions and adjust shipping methods to ensure your gifts arrive in perfect condition.
Can I send an Easter basket directly to someone as a gift?
Absolutely! During checkout, simply enter the recipient's address as the shipping address. You can include a personalized gift message, and we'll ensure no pricing information is included with the delivery.
What if my Easter basket arrives damaged?
We stand behind every product we sell. If your order arrives damaged or doesn't meet your expectations, contact us immediately at hello@easterbasket.com with photos of the issue. We'll make it right with a replacement or full refund.
Are your Easter baskets pre-made or can I customize them?
Our Easter baskets are expertly curated and arrive ready to gift. Each basket is thoughtfully designed with complementary items. While we don't offer individual customization, we have a variety of baskets to suit different recipients and preferences.
Do you offer corporate or bulk Easter gift orders?
Yes! We can accommodate corporate gifting and bulk orders for Easter. Contact us at hello@easterbasket.com with your requirements, quantities, and timeline, and we'll provide a custom quote.
What's included in your Easter gift baskets?
Each basket varies, but our collections typically include gourmet chocolates, candies, cookies, and seasonal treats. Product pages list complete contents. Many baskets also include plush toys or keepsake items.
Do you ship internationally?
Currently, we ship within the United States including Alaska and Hawaii. International shipping is not available at this time due to customs restrictions on food items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with industry-standard encryption.
Can I track my Easter basket order?
Yes! Once your order ships, you'll receive an email with tracking information. You can monitor your delivery status and estimated arrival time using the provided tracking link.
Do you have Easter baskets for people with dietary restrictions?
We offer some options that may be suitable for various dietary needs. Check individual product descriptions for ingredient information. If you have specific questions, contact us and we'll help you find the right option.
